Shipping & Returns Policy

Returns Policy

We offer a hassle-free return policy, allowing you to return most brand-new, unopened items within a generous 7-day window from the date of delivery for a complete refund. If the return is due to our error, such as receiving an incorrect or defective item, we'll cover the return shipping costs for your convenience.
After handing your package to the return shipper, you can typically expect your refund within a week, although the process may move more swiftly in many cases. This time-frame includes various steps: the time for us to receive your return from the shipper (usually 3 to 5 business days), the processing time upon receiving the return (typically 3 to 5 business days), and your bank's processing of our refund request (generally 5 to 10 business days).
If you need to initiate a return, please reach out to us with your order number and specific details about the product. We'll promptly provide clear instructions on how to proceed with the return process for items from your order. Your satisfaction is our priority.

Shipping Information

We offer shipping services country wide.
Pick-ups & Drop-Offs

As an exclusively online-based business, we do not offer the option for personal pickups. However, if you find yourself in need of urgent or emergency services, please don't hesitate to get in touch with us. We will assess the feasibility of your order based on the time frame and your location and provide guidance accordingly. Your satisfaction is our priority, and we're here to help, even in time-sensitive situations.
Delivery in and around South Africa

When you proceed to checkout, the shipping fee is calculated in your total fee. For orders over R 2000, you'll enjoy complimentary shipping. However, orders under R 2000 will be subject to a delivery fee, which will be displayed during the checkout process.

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