Terms & conditions

WHAT ARE THE TERMS AND CONDITIONS ?
The Terms & Conditions are a set of rules and guidelines that govern the use of our website and the purchase of our products. By accessing our website and making a purchase, you agree to abide by these terms.


WHY ARE THE TERMS AND CONDITIONS IMPORTANT ?
The Terms & Conditions are important because they outline the rights and responsibilities of both the customer and the merchant. They provide clarity on issues such as payment, shipping, returns, and privacy, ensuring a fair and transparent shopping experience for everyone.


HOW DO I PLACE AN ORDER ?
To place an order, simply browse our website and add the desired products to your cart. Once you have finished shopping, proceed to the checkout page and follow the instructions to complete your purchase.


WHAT PAYMENT METHODS DO YOU ACCEPT ?
We accept various payment methods, including credit cards, debit cards, and EFT (Electronic Funds Transfer). You can select your preferred payment option during the checkout process.


ARE THE TERMS AND CONDITIONS SUBJECT TO CHANGE ?
A:Yes, the Terms & Conditions are subject to change without prior notice.  As the merchant, we reserve the right to modify or update the terms as needed. Any changes made will be effective immediately upon posting on our website. We recommend checking the "Terms & Conditions" page on our website regularly. Any updates or modifications will be clearly stated on that page.


GENERAL INFORMATION :

PRICING: Please note that all prices displayed on our website exclude branding and setup costs, unless stipulated in the product description.

BRANDING OPTIONS: Once you place an order, one of our consultants will contact you to discuss available branding options and associated costs. Given the diverse branding techniques and the wide range of colors in unique logos, the branding for each job is calculated individually.

SETUP FEES: Our setup fees vary depending on the chosen branding technique.

FREE BRANDING: Certain items come with FREE Branding, which may include 1-Color Screen Print, Full-Color Digital Print, or Embroidery. Only a Setup Fee will be applicable. To learn more about these items, please reach out to us to inquire about products with FREE Branding. Note that no marked down items include FREE Branding.

ORDERS:

ORDER PROCESSING: At PfessC (Pty) Ltd, we will process your order once we have received the deposit payment or full payment. For branded orders, a 60% deposit is required upfront, with the balance due prior to dispatch. Unbranded orders necessitate full upfront payment. All orders totaling less than R2,500 excluding VAT must be paid in full upfront.

QUOTATIONS: Quotations are contingent on stock availability at the time of order confirmation. Stock levels change daily, so stock availability is not assured until the deposit secures your order.

LEAD TIMES: Lead times for orders commence the day after we receive clear payment.

 

SAMPLES:


UNBRANDED SAMPLES:

PURCHASE AND RETURN: Unbranded samples can be purchased online and delivered to you via our courier at an additional cost. These samples should be returned within 7 business days to receive credit, provided they remain in their original packaging and undamaged. Damaged samples or those with damaged packaging cannot be accepted for return.

BRANDED SAMPLES:

FEES AND RETURN POLICY: Branded samples can be arranged at a minimal fee. Unfortunately, branded samples cannot be returned for a credit or refund.

 

PROMOTIONS AND MARKETING

Pfessc Branding retains the authority to cancel, suspend, or terminate any of its promotions at any time, without prior notice. Such actions shall be considered effective from the date of publication on the Pfessc Branding website: https://www.pfessc.co.za/. Pfessc Branding assumes no liability towards any participant or third party in connection with such cancellation, suspension, or termination.

By participating, the individual expressly waives any rights they may hold against Pfessc Branding and acknowledges that they have no grounds for recourse or claims of any nature against Pfessc Branding arising from the aforementioned cancellation, suspension, or termination.


DISTRIBUTION OF INFORMATION

We may disclose information to governmental agencies or collaborate with other companies to aid in fraud prevention or investigation. Such disclosure may occur when: (1) it is permitted or mandated by law; (2) there is a need to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) an investigation into fraud that has already occurred is underway. Importantly, the information shared with these entities is not intended for marketing purposes.

 

ORDER POLICY

1. All orders must be submitted in writing, accompanied by a valid order number.
2. Stock reservations will not be permitted.
3. Orders not collected within 10 working days will be considered canceled unless prior arrangements have been made in writing.
4. The responsibility for ensuring the accuracy of orders lies with the customer or their designated representative. Pfessc Branding will not be held accountable for any discrepancies thereafter.
5. In the event of queries or discrepancies regarding the code, color, quantity, or description provided by the client, the order will not proceed until the matter is resolved. If no instruction or communication is received within 3 days, the order will be considered canceled, requiring the placement of a new order.
6. Any amended order will be treated as a new order.
7. It is the client's responsibility to notify Pfessc Branding in writing of any changes in address, company details, or alterations to signing powers or authority to place orders.
8. All amendments to orders must be submitted in writing and are subject to a 15% levy.


CANCELLATION POLICY

Unbranded Orders: To avoid incurring a 25% cancellation fee, unbranded orders must be canceled within the initial 7-hour window.

Branded Orders: Cancellation of branded orders will result in a surcharge determined by management, with the amount contingent on the timing of the cancellation.

Minimum Cancellation Fee: The minimum cancellation fee is set at 25%. However, the actual fee may increase depending on the progress of the production process. The further along the order is in production, the higher the cancellation fee may be.

 

 

Contact form